Fiber Grid - Connecting the world
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True Reliable Support That Can Be Easily Reached 24 × 7

We want to ensure that you are able to easily access your mission-critical infrastructure, request rapid peering shifts, and resolve issues with direct access to senior Tier 3 network architects.

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ONLINE
Active NOC Duty

Johannesburg & London Network Operations Centers staffed around the clock.

Target SLA < 15 min
Active Peers 10+ Tier 1
hub Direct Engineering Dispatch

Contact Us

Technical support is always free of charge. Our primary goal is to get your bare metal, virtual cluster, or optical transit up and running quickly with zero friction, keeping your service operating at peak performance 24 hours a day, 365 days a year.

Our engineering team can help you:
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Answer technical questions regarding IP transit routes, BGP communities, and dual-stack IPv4/IPv6 allocation.
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Access custom bandwidth pricing, commit burst levels, and multi-cabinet colocation volume discounts.
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Get started on FiberGrid faster with complimentary remote racking, patch cross-connects, and seamless migration assistance.
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Design tailored high-availability multi-homed transit topologies and virtual data center configurations to meet your SLA.
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Client Portal

Priority Queue Active

If you are already an active FiberGrid subscriber or enterprise colocation client, you can submit and track priority emergency support tickets through our client panel.

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Inquiry Dispatch

Send a Message or Request Engineering Quote

Complete the fields below. Incoming requests are routed straight to our regional NOC and account managers.

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lock Encrypted TLS 1.3 submission
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Office Address

Registered & Colocation sites
United Kingdom Operational Facility

Streathbourne House, Redehall Road, Smallfield, Surrey, RH6 9QA, England, United Kingdom

South Africa Core PoP & NOC

Isando Data Center Campus, 21 Electron Avenue, Isando, Johannesburg 1600, South Africa

verified Facility visits available on pre-approved RFC authorization.
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Direct Email Desks

Routing to specific engineers
Enterprise Sales & Quotes sales@fibergrid.co.za
24/7 Network Operations (NOC) noc@fibergrid.co.za
Abuse & Compliance Inquiries abuse@fibergrid.co.za
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Phone & Chat

Immediate operational channels

We are here to help! If you experience network degradation or have urgent questions, reach our on-call engineers directly:

call Global Voice: +27 (0) 11 083 7200
support UK Hotline: +44 (0) 20 3808 9100
send Telegram: @fibergridsupport
chat WhatsApp: +27 11 083 7200
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< 15 Min SLA Guaranteed Response Time

Immediate ticket triage by accredited Juniper and Cisco certified network engineers.

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100% Uptime Core Backbone SLA

Dual-ring redundancy across top Tier 1 carrier paths, UPS backups and N+1 power generation.

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Remote Hands Physical Onsite Eyes & Hands

Rapid physical disk swaps, cable cross-connect verification, and power cycles at our data centers.